SmallBizGenius Analysis
Peter Glenn Ski & Sports receives overwhelmingly positive feedback for its product quality, fast shipping, and helpful customer service. Customers consistently praise the ease of online ordering and the effectiveness of both online and in-store support.
Category Breakdown
Scores based on analysis of 300 recent reviews
Shipping & Delivery
8.8/10Many reviewers rave about Peter Glenn's fast and efficient shipping, with some receiving their orders in just a few days. Customers appreciate the ability to track their orders and the fact that shipping is often free.
40 reviews mention thisCustomer Service
8.5/10Reviewers consistently praise the helpfulness and friendliness of Peter Glenn's customer service representatives, both online and in-store. They are often commended for going the extra mile to assist with orders, returns, and product inquiries.
35 reviews mention thisProduct Quality
8.0/10Customers are generally satisfied with the quality of the products they purchase from Peter Glenn, particularly ski jackets, pants, and boots. Many mention specific brands like Spyder, North Face, and Burton, noting their durability and performance.
30 reviews mention thisWebsite Experience
7.8/10Several reviewers find the Peter Glenn website easy to use and navigate, with clear product descriptions and sizing information. The site is also praised for its user-friendly ordering and return processes.
15 reviews mention thisReturns & Exchanges
7.5/10The return and exchange process is generally described as easy and straightforward. Customers appreciate the ability to exchange items for different sizes and the quick processing of refunds.
12 reviews mention thisSizing & Fit
6.0/10Some customers have experienced issues with sizing, finding that items run too small or too large. It is recommended to carefully consult the size charts and consider sizing up when in doubt.
8 reviews mention thisPricing & Value
7.0/10Several reviewers mention that Peter Glenn offers competitive prices and good value for the quality of the products. They also appreciate the availability of sales and discounts.
6 reviews mention thisPros & Cons
What Customers Love
"Beautiful Spyder ski jacket in the Women's size we needed (smallest possible for a slim little lady!) shipped SUPER FAST!"
"Customer Service was great on multiple visits. My whole family needed to hear up for a ski trip after several years off. They spent a lot of time making sure we had the right gear (snowboard boots,..."
"Great jacket, amazing permeability against snow and raining and exceptional insulation that makes the jacket very warm. With plenty of pockets for your stuff and the quality of every detail of Rossign..."
"The website was very easy to use and the descriptions have always been ve..."
"Found what I was looking for at a competitive price. Purchased the wrong size Jacket and Pants and exchanged for right size. Return process was easy."
Common Complaints
"item was sized wrong and was not what i expected. ordered the same thing years ago and it was fine"
"Hi, I ordered a vest for a vacation with plenty of time based on your shipping estimate. I believe there was an error on your side that caused a delay."
"The Lens ordered is not the correct lens."
"Very minimal help from staff. Bought a helmet, found out later they should have measured my head for best helmet fit. They tried to sell me the display goggles that the lenses were all scratched. Than..."
"I have tried to order two ski suits from Peter Glenn. One of them ripped immediately upon buying the Goldberg suit, and they took months to repair it and wouldn't replace it."
Common Questions About Peterglenn
Answers derived from customer review patterns
Is Peterglenn legit and trustworthy?
Yes, Peterglenn appears to be a legitimate and trustworthy retailer based on the majority of customer reviews. The reviews highlight positive experiences with product quality, customer service, and shipping. While some customers have reported issues with sizing or order fulfillment, the overall sentiment is positive, suggesting that Peterglenn is a reliable source for ski and sports equipment. For small businesses, this indicates that Peterglenn is a safe option for purchasing equipment and apparel.
Based on 45 reviewsDoes Peterglenn have good customer service?
Yes, Peterglenn is frequently praised for its excellent customer service. Reviewers often mention the helpfulness and responsiveness of the customer service representatives, both online and in physical stores. Customers appreciate the assistance they receive with orders, returns, and product inquiries. This strong focus on customer service makes Peterglenn a good choice for small businesses that value personalized support.
Based on 35 reviewsIs Peterglenn worth it for small business?
Peterglenn can be a worthwhile option for small businesses, particularly those in the ski or outdoor recreation industries. The company offers a wide selection of high-quality products from reputable brands, along with competitive pricing and fast shipping. The positive customer service experiences also contribute to its value proposition. However, businesses should be mindful of the potential for sizing issues and occasional shipping delays, and plan accordingly.
Based on 25 reviewsWhat is Peterglenn's return policy like?
Peterglenn's return policy is generally described as easy and straightforward. Customers appreciate the ability to return or exchange items for different sizes or for a refund. The return process is often mentioned as being quick and hassle-free. This flexible return policy provides peace of mind for small businesses that may need to return or exchange items due to sizing issues or other reasons.
Based on 12 reviewsHow fast is Peterglenn's shipping?
Peterglenn is known for its fast shipping, with many customers reporting that their orders arrive within a few days. Some reviewers even mention receiving their orders before the estimated delivery date. The company also provides tracking information, allowing customers to monitor the progress of their shipments. This quick shipping is particularly beneficial for small businesses that need to receive their orders promptly.
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